The recent press attention on the Best Buy/Carphone Warehouse tie up has led to a couple of insightful interviews with senior management at the US electricals chain. In today’s FT, CEO Brad Anderson gives a fascinating interview about the firm’s customer-centric approach. Read it here.
Bob Willett, the British-born Chairman of Best Buy International (and former Accenture consultant) was interviewed in the Sunday Telegraph about his gradual courting of Carphone Warehouse and his ‘paranoia’ about maximising customer service. Read that here.Back to top of article